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STEP ONE

The Transfer request Comprises of three quick and easy steps: 

Step One is acknowledgement of having been provided a copy of our Finacial Services and Privacy Guide (FSG).  Please click at the end of the following Guide:

To exit the process at any time simply return to the Home Page. 


                                  THE SALISBURY GROUP FINANCIAL SERVICES GUIDE (FSG)
____________________________________________________________________________

 
                                       THE SALISBURY GROUP

ABN 51 089 332 918
Australian Financial Services Licence No. 225379
Suite 204, Level 2, Quay West, 111 Harrington Street Sydney NSW 2000

              FINANCIAL SERVICES & CREDIT GUIDE (FSG)

You have the right to ask us about our charges, the type of financial service we will provide you, and what you can do if you have a complaint about our services.

Key information is set out here in answer to specific questions. If you need more information or clarification, please ask us.

INTRODUCTION

This Financial Services Guide ("FSG") is intended to inform you of certain basic matters relating to our relationship, prior our providing you with a financial service. The matters covered by the FSG include, who we are, how we can be contacted, what services we are authorised to provide to you, how we are remunerated, details of any potential conflicts of interest, and details of our internal and external dispute resolution procedures and how you can access them.

It is intended that this FSG, the distribution of which has been authorised by Salisbury Group, should assist you in determining whether to use any of the services described below.

You should also be aware that you are entitled to receive a Statement of Advice whenever we provide you with any advice which takes into account your objectives, financial situation and needs. The Statement of Advice will contain our advice, the basis on which it is given and information about fees, commissions and associations that may have influenced the provision of the advice.      

In the event that we make a recommendation to acquire a particular financial product (other than securities) or offer to issue or arrange the issue of a financial product, we must also provide you with a Product Disclosure Statement containing information about the particular product which will enable you to make an informed decision in relation to the acquisition of that product.

  Key information is set out in answer to the questions below.
Before You Get Our Advice

Who is my advisor?

Corporate Authorised Representative (CAR)

Gold Vision Financial Services
Pty Ltd

Suite 9/3 Bishop Street
MORLEY WA 6062
Phone: 08 93758503
Fax 08 93758504

Email: enquiry@goldvision.com.au
Web: www.goldvision.com.au
Corporate Authorise Representative Number 390097

Client Value Proposition

Our Firm helps families develop and protect wealth whilst sharing commissions with you.

Experience: The Director of the Comapny has a long history within the Financial Services Industry.  In 2008 Gold Vision Financial Services was established as a result of demand from clients to provide Financial Planning Services.  The Firm now offers to further enhance client’s wealth by refunding part of the on-going commissions and fees received.

Authorised Representatives (AR)

John Horvath
Suite 9/3 Bishop Street
MORLEY WA 6062
Phone: 08 93758503
Fax 08 93758504
Mobile: 0414 291467
Email:  john@goldvision.com.au
Web: www.goldvision.com.au
Adviser Authorised Representative Number: 324513



Experience:

My experience in the Financial Industry includes working at Essanda Finance/ANZ Bank and operating as a Credit Provider in WA for over 7 years.  In 2008, I commenced working as a Finance Broker and a Financial Adviser and established my Gold Vision Financial Services.

Education

  • Diploma of Financial Services (Financial Planning)
  • Certificate 4 in Financial Services (Finance/Mortgage Brokering)
  • Bachelor of Social Science

Who will be providing the financial service to me?

Your adviser will be acting on behalf of The Salisbury Group who is the holder of Australian Financial Services licence no 225379. Under the Corporations Act, our primary responsibility is to you, our client. Our Authorised Representatives act on our behalf and TSG is ultimately responsible for the advice given.

The Salisbury Group was established in 1999, with the simple goal of providing individual, well thought-out planning and investment advice to its clients. Salisbury now manages over $250 million of client investments.

The Salisbury Group is an Australian company, with its head office based in Sydney.

Your TSG Authorised Representative can provide a wide range of services from comprehensive financial planning to tailored advice on selected products. The advice and services we provide fall into three broad categories.

  1. Strategic Advice. One of the most important things we do for you is to match our recommended strategies with your goals and objectives. Whether you require a strategy to protect your family, or save for a specific goal such as children’s education, or early retirement we will tailor a strategy to your needs.
  2. Investment Advice.  Where authorised by us (see your Authorised Representative’s Disclosure Statement), our Authorised Representatives are able to provide advice on managed funds, shares and debentures as well as superannuation advice.
  3. Insurance. Our Authorised Representatives are authorised to advise on a wide range of insurance products such as Life, Trauma, Income Protection and Disability insurance.
  4. Credit Advice.  Several TSG Authorised Representatives are credit representatives of TSG and are authorised to provide credit advice regarding how to structure debt, suitability of existing loan structures and repayment options. If you require advice involving mortgages or other lending products,

What financial services are you authorised to provide me and what kind of  products do those services relate to?

I am authorised by The Salisbury Group Pty. Ltd to offer you the following services:

Provide financial product advice and to deal in a financial product by arranging for a financial product to be acquired, varied or disposed of.

I can provide advice on, and deal in the following financial products:

·           Deposit and payment products

·           Derivatives

·           Debentures, stocks or bonds

·           Investment life insurance products

·           Life risk insurance products

·           Managed investments schemes

·           Retirement savings accounts

·           Securities

·           Superannuation

?           Credit Advice (through Gold Vision Finance Pty Ltd)

Who do you act for when you provide financial services to me?

I will be acting on behalf of The Salisbury Group Pty. Ltd. The Salisbury Group is therefore responsible to you for any financial services your adviser provides.

How will I pay for the service and what remuneration, commission, fees or other benefits do you receive in relation to providing that financial service to me and how are they calculated?

Gold Vision Financial Services is a Fee for Service Firm and does not charge Commissions. You will be charged a fee for our services including consultations, advice preparation and on-going services and provided an invoiced for our services at that time, payable with 7 days or at the time of investment.  On-going Service Fees are to be agreed upon. 

All fees and charges payable by you for our services will be clearly disclosed to you prior to the commencement of any service by your adviser.

Our Firm may waive our Service Fee/Financial Plan Preparation fees when you proceed with a product recommendation where we receive Fees/Commissions from the product provider ie Life insurance.  

Our Firm may refund part or all of the product commissions or on-going fees back to you.  We do not charge Contribution fees.

Your advisor will also provide full details of any fees for Service/Commissions in your Statement of Advice. Please note that from all fees or commissions received the Firm/Advisor will receive 87.5% approximately and the dealer group (The Salisbury Group) will receive approximately 12.5%.

Our Fees

Change of Adviser only (no advice provided)

There is no charge for Nominating our Firm or Adviser/s as the Adviser on your existing financial products.  In doing so, Gold Vision Financial Services will receive any existing Adviser Fees or On-going Commissions payable and refund a proportion of those payments received back to you.

No advice is provided with a Change of Adviser; however, where advice is required or subsequently requested you may be charged a fee as outlined in this Guide.

Non Advice/Execute Only Fees

Our Firm charges a minimum of $ 110 per transaction for non advice services.  Prices will be advised before proceeding and will depend on the type and complexity of the work involved. 

Contribution Fees

Our Firm does not charge Contribution fees; however, where these are built into products we will rebate these fees back to you.

Fee for Service

 

Our minimum Fee for Service is $110 per request/consultation with an ongoing hourly rate of $ 110 per hour inclusive of GST

These fees may be waived if proceeding with further Services such as a Statement of Advice or where you are proceeding with our recommendations and we receive payment from the product provider ie Life Insurance. These fees are not payable when the request/consultation is part of an ongoing service fee.   

Financial Plan Preparation Fee

 

You may be charged a Financial Plan Preparation Fee, which can range between $550 and $3,300 (inclusive of GST) depending on the complexity of the advice and time spent. Additional fees for Implementation of the Advice may be charged as well.  I will provide you with an estimated cost before commencing any work.

Ongoing Service Fee

 

I charge a fee for the ongoing advice and management of your financial affairs including an annual review, however, this excludes any additional financial plan preparation that may be required.

The ongoing service fee, up to a maximum of
1.1% will be calculated as a percentage of your total investments and premiums under management. 

If requested, a flat dollar annual service fee can be negotiated with you and will depend on the level of service required by you.  Our minimum annual fee is $1100.

Payment

Where our fees are not deducted from your investment balance, any fee for service must be paid within seven (7) days from the date of the tax invoice being issued to you and all cheques for financial planning advice fees must be made payable to TSG. Where upon you have agreed to our fees being deducted directly from your investment, no invoice is issued. 

Examples of our Fees


Product/Service Type

Upfront Fees

Ongoing Service Fees

per annum

Change of Adviser

No Charge

What you are currently paying on you investment/Product.  

Execute only

Australian Super Transfer

$110 per transfer.

UK Pension Transfer $550 min

See below for details on ongoing service fees. 

Consultation/Service Fees

(please note these may be waived if proceeding with further services)

< 1 hour $110.
> 1 hour $110 plus $110 per hour thereafter or part of.

(1.5 hour meeting is $165.)

Nil

Contribution Fees

Nil

Nil

Financial Plan Preparation Fee

(Statement of Advice)

 

Single Strategy  

$550 min.
Multiple Strategies

$1100 minimum

Overseas Pension Transfers 

$1650 minimum.

Complex Plan $2200 minimum.

(see below for specific ongoing fees)

Ongoing Service Fee

Not Applicable

Up to 1.10% of the total amount invested per annum. Based on

$10,000 a fee of $110 per annum.
Or

Flat dollar Fee minimum $1100 per annum.

Investment

and Superannuation

No Contribution Fees.

Up to 1.10% of the total amount invested.

Based on $10,000 a fee of $110.

Or
Flat dollar Fee minimum $1100 per annum.

Wrap, Super Wrap and Master Trust

No Contribution Fees.

Up to 1.10% of the total amount invested.

Based on $10,000 a fee of $110.

Or

Flat dollar Fee minimum $1100 per annum.

Life Insurance Products

Up to 125% of the first year’s premiums.

Up to 25% of that year’s premium.

 

 Do any relationships or associations exist which might influence you in providing me with the financial service?

John Horvath/Gold Vision Financial Services Pty Ltd and The Salisbury Group are not controlled by any financial institution/s such as a fund manager, bank, insurance company or trade/credit union. None of these institutions has a vested interest in our business and are not therefore in a position to influence us in the provision of advice.

In July 2007 Australian Financial Services Group Ltd the largest adviser owned financial planning group acquired a significant shareholding in The Salisbury Group. This provides both John Horvath/Gold Vision Financial Services Pty Ltd and The Salisbury Group with access to the strengths and opportunities which are presented by a large nation-wide group without losing the client focussed and individually tailored operations of The Salisbury Group.

The Salisbury Group has an arrangement with certain platform (Wrap) providers where they may receive a volume bonus based on the total funds under management with that provider. Alternatively some of the platforms (Wraps) may offer equity participation or volume bonus dependent on the total funds under management. This can range from 0.00% to 0.20%. In dollar terms this would be between $0.00 and $200.00 per annum on a $100,000.00 investment.

In all cases any arrangements will be disclosed in your Statement of Advice (SoA).


Preferred Partners

TSG maintains Preferred Business Partner arrangements with many leading companies who provide us with access to products on favourable terms. This relationship is beneficial to both TSG and our clients.  They also provide training at professional development days and at our annual conference for which they make a financial contribution.

Please note that the inclusion of a product or service on our recommended list is not dependent on support from a product supplier.

Your Authorised Representative’s SOA will fully disclose these arrangements when it is presented to you. 

The Preferred Business partners as at 30 June 2011 were:

Abacus Property Group

AIA Australia Limited

Alpha Structured Investments

AMP Capital Investors

Asgard Wealth Solutions

Asteron Limited

Australian Unity

Aviva Investors

Bendigo and Adelaide Bank Limited

BT Financial Group

Colonial First State

CommInsure

INstreet Investment Limited

IOOF Investment Management

Macquarie Bank Limited

Macquarie Life

MLC/ NAB / Aviva

Next Financial Limited

Oasis Asset Management / OnePath

Russell Investment Group

Tower Australia Limited

UBS Global Asset Management (Aust) Ltd

Zurich Australia Limited

Alternative remuneration (Non-monetary benefits)

From time to time advisors may receive non-monetary benefits from product providers. This can range from small benefits such as movie or sporting event tickets to more valuable benefits such as sponsorship to attended conferences or sales seminars.

If the value of any of these benefits exceeds $300.00 it will be recorded in the Alternative Remuneration Register. A register will be maintained by The Salisbury Group for any benefits received by them that exceed $300.00, and each individual advisor will maintain a register for any benefits that they receive directly and are valued at more than $300.00.

A copy of the register will be available for inspection on request.

When you get our advice.

Will you give me advice which is suitable to my needs and financial circumstances?

Yes. But to do so we need to find out your individual investment objectives, financial situation and needs before we recommend any investments to you.

You have the right not to divulge this information to us if you do not wish to do so. In that case we are required to warn you about the possible consequences of us not having full personal information. You should read the warnings carefully.

In certain circumstances you may agree to receive certain ongoing advice orally rather than in a Statement of Advice. In this instance <adviser/company name> will record the advice given as a Record of Advice and you may request a copy of that Record of Advice for up to 7 years at no cost to you.

What should I know about any risks of the financial products or strategies you recommend to me?

We will explain to you any significant risks of financial products and strategies, which we recommend to you. If we do not do so, you should ask us to explain the risks to you.

What information do you maintain in my file and can I examine my file?

We maintain a record of your personal profile, which includes details of your investment objectives, financial situation and needs. We also maintain records of any recommendations made to you.

We are committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. A copy of our privacy policy is enclosed for your information.

If you wish to examine your file, you should ask us, and we will make arrangements for you to do so.                    

 

Can I provide you with instructions and tell you how I wish to instruct you to buy or sell my financial products?

Yes. You may wish to give us instructions by telephone, fax or other means.

This will enable us to prepare the documentation to transact business on your investments, however, your signature will be required on such documentation.

 

Who can I complain to if I have a complaint about the provision of a financial service to me?

TSG is serious about providing a quality service and resolving any complaints in regard to that service internally however in the event that complaint needs to be be referred to an External Dispute Resolution service TSG is a member of the Financial Ombudsman Service (FOS).

FOS is an independent body which has been approved by the Australian Securities and Investments Commission (ASIC) to deal with complaints against its members.

 

If you have any complaint about the service provided to you, you should take the following steps:

  1. Contact your Authorised Representative and tell them about your complaint.
  2. If your complaint is not satisfactorily resolved within seven days, please contact the Head of Compliance at TSG in writing at PO Box 630 Collins St West PO, Melbourne, Vic 8007. TSG will try and resolve your complaint quickly and fairly.

If you still do not get a satisfactory outcome within 45 days or in the timeframe agreed, then the procedure is as follows:

 Send your complaint to FOS at GPO Box 3, Melbourne, Vic 3001.  Their free call number is 1300 78 08 08.  The complaints service is free of charge to you.

The Australian Securities and Investments Commission (ASIC) also has a free call Infoline on 1300 300 630 which you may use to make a complaint and obtain information about your rights.

In the event it is ever necessary, TSG holds a Professional Indemnity Policy that meets the requirements of The Corporations Act. The Policy includes coverage for the advice given by your adviser whilst an TSG Authorised Representative even if they are no longer authorised by TSG or have left the industry.     

Stage 1 of the FOS process is where FOS facilitates discussions and negotiations between the parties. All relevant documents are exchanged and the issues in dispute are identified.

Stage 2 is conciliation and the parties come face to face with a conciliator from the FOS national panel. The role of the conciliator is to assist parties to explore options for settlement of the dispute and to help parties to agree their own outcome.

Stage 3 is where the independent adjudicator is requested to make a decision "on the papers" taking into account the relevant law, fairness and reasonableness. If you accept the adjudicator's decision it is binding on the member.

Privacy Act

Privacy Policy Statement

 

Your privacy is important to Salisbury

Your privacy is important to us. This statement outlines The Salisbury Group's policy on management and protection of the personal information we hold about our clients.

It is Salisbury policy to respect the confidentiality of information and the privacy of individuals. Salisbury is bound by the National Privacy Principles contained in the Commonwealth Privacy Act.

Salisbury's Privacy Policy Statement will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment.

Any private information we hold will be governed by the most current Salisbury Privacy Policy Statement.

Our Privacy Policy is based on openness about how we use, and protect, your information

We are committed to being open about how we use personal information. Where our documents ask for personal information, we will state the purposes for its use and to whom it may be disclosed.

Why does Salisbury collect personal information?

We collect your personal information to ensure that we are able to provide you with the products and services that are appropriate to your needs. The process of providing financial advice may seem simple, but it is the result of carefully gathering all the right details to help us assess a client's financial situation and goals. In fact, under the law, we have to demonstrate that we know the client and have identified your needs, your objectives and your financial circumstances before we may offer you any advice.

We aim to ensure that the personal information that we retain about you is accurate, complete and up to date.  If you provide us with incomplete or inaccurate information, we may not be able to provide you with the advice, products or services you are seeking.

What kind of personal information do we ask for?

Because of the nature of the products and services provided, government regulations and taxation laws, we ask for a range of personal information from our customers and shareholders.

The type of personal information we may collect can include (but is not limited to) name, address, date of birth, contact details, income, assets and liabilities, account balances, tax and financial statements and employment details.

We obtain most of this information directly from our customers through questionnaires or other forms, and from maintaining records or information provided in the course of ongoing financial planning advice or customer service. We may also obtain information from other sources.

Some of our insurance services also require us to collect sensitive information. For more details, see the section below 'Sensitive information is subject to greater restrictions'.

If you choose not to provide the information we need to fulfil your request for a specific product or service, we may not be able to provide you with the requested product or service.

 How do we use this information and to whom may we disclose it?

The personal information Salisbury holds is used for establishing and managing your financial products or services, reviewing your ongoing needs, enhancing customer service and product options and giving you ongoing information or opportunities that we believe may be relevant to your financial needs and other circumstances.

Depending on the product or service concerned and particular restrictions on sensitive information, this means that personal information may be disclosed to:

Salisbury financial planners, brokers and those who are authorised by Salisbury to review customers' needs and circumstances from time to time

Service providers and specialist advisers to Salisbury who have been contracted to provide Salisbury with administrative, financial, insurance, research or other services

Other insurers, credit providers, courts, tribunals and regulatory authorities as agreed or authorised by law

Anyone authorised by an individual, as specified by that individual or the contract.

Generally, we require that organisations outside The Salisbury Group who handle or obtain personal information as service providers to Salisbury acknowledge the confidentiality of this information, undertake to respect any individual's right to privacy and comply with the National Privacy Principles and this policy.


Sensitive information is subject to greater restrictions

Some personal information we hold is 'sensitive' in that it may relate to a person's state of health and medical history. The Law also restricts the way we use, store and access tax file numbers.
Sensitive information is usually needed for applications for life, sickness and disability insurance and to manage claims on those products. It may also be relevant to loans, finance and other applications. It is Salisbury policy that sensitive information will be used and disclosed only for the purposes for which it was provided, unless the customer specifically agrees otherwise or the use or disclosure of this information is allowed by law. Documents asking for sensitive information will explain this.

 Management of personal information

Salisbury trains its employees and financial planners who handle personal information to respect the confidentiality of customer information and the privacy of individuals. Salisbury regards potential breaches of your privacy very seriously and will impose appropriate penalties, including dismissal.

Salisbury has appointed a Privacy Officer to ensure that Salisbury's management of personal information is in accordance with this statement and the Privacy Act.

How do we store personal information?

Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

We may, as a requirement of law, need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you and/or we will securely destroy the records.

How do we keep personal information accurate and up-to-date?

Salisbury endeavours to ensure that the personal information it holds is accurate and up-to-date. We realise that this information changes frequently with changes of address and other personal circumstances. We can generally update your customer information over the telephone or via email.

You have the right to check what personal information about you we hold.

Under the Commonwealth Privacy Act, you have the right to obtain a copy of any personal information that Salisbury holds about you, and to advise Salisbury of any perceived inaccuracy.

The Act does set out some exceptions to this.

How do you make a request?

To make a request, you will need to complete an application form verifying your identity and specifying what information you require.

We will acknowledge your request within 14 days and respond promptly to it. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.

 What if you have a complaint?

If you consider that any action of Salisbury breaches this Privacy Policy Statement or the National Privacy Principles or otherwise doesn't respect your privacy, you can make a complaint. This will be acted upon promptly. 

To make a complaint, please telephone us on 02-9241-1220.

If you are not satisfied with our response to your complaint, you can telephone the Commonwealth Privacy Commissioner's hotline on 1300 363 992.

How to contact us?

If you want to:

Make a general enquiry about Salisbury's privacy policy.

Change your personal information.

Obtain an application form for access to your personal information.

Phone Salisbury on 02-9241-1220 or contact your financial planner directly.

Alternatively write to us at:

The Salisbury Group Pty Ltd

PO Box 97

Grosvenor Place

Sydney

NSW  1220

Email:    enquires@thesalisburygroup.com.au

Privacy: Web supplement

This statement outlines some privacy issues specific to the Salisbury website - www.thesalisburygroup.com.au 

Interactive tools.

The Salisbury website may provide you with interactive tools designed to help you make an informed choice with certain financial and other decisions. Examples of these tools might include budget planners and superannuation calculators.
Salisbury may collect personal information you enter when using the interactive tools on our website.

What is a Cookie and how does Salisbury use cookies?

Cookies are small pieces of text stored on your computer to help us determine the type of browser and settings you are using, where you have been on the web site, when you return to the web site, where you came from, and to ensure your information is secure. The purpose of this information is to provide you with a more relevant and effective experience on the Salisbury web site, including presenting web pages according to your needs or preferences.

Cookies are frequently used on many websites on the internet and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser.

You may not be able to access some parts of our website if you choose to disable the cookie acceptance in your browser, particularly the secure parts of the website such as client account queries. We therefore recommend you enable cookie acceptance to benefit from all the services on the website.

Technology improvements.

Salisbury is constantly striving to improve functionality on our website through technology changes. This may mean a change to the way in which personal information is collected or used. Any technology changes that may affect your privacy will be notified in this Supplement at the time of the change.

Links to third party websites.

The Salisbury website has links to external third party websites that may benefit or be of interest to the user, for example various Fund Managers. External websites such as these should contain their own privacy statements and we recommend you review them when using their websites.

Please note, however, that third party websites are not covered by Salisbury's privacy policy and these sites are not subject to Salisbury's privacy standards and procedures.

 

 _____________________________________________________________________________________

To download a copy of the FSG click here:  Copy of FSG

To Proceed to STEP TWO - click on the following acknowledgement: 

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